How do I know I can trust you?
Kelsall Pet and Home Care has been providing a reliable service since 2009. We are DBS checked and can provide plenty of references from happy customers. We believe you and your pets are the best judges of character which is why it’s so important that we meet before you decide to use us.
Are you insured?
Yes, we are fully insured with a pet care specialist insurer.
What happens to my keys after I’ve handed them over?
Some customers choose for us to be a keyholder. Their keys are kept in a safe which is only accessible by us and with no identifying labels.
Others prefer that we only have a key for the duration of a holiday or give us access to a key safe on their property. In these cases, we will agree collection/access logistics in advance.
We recommend we keep hold of keys until a customer is home, in case of travel disruption.
What happens if my pet is poorly?
We look after pets in our care as if they were our own and that includes taking them to the vets if they are ill. During registration we’ll cover ailments, any quirks and scenarios for visiting a vet. If we think your pet is unwell, we will do our best to contact you before phoning your vet.
What will you do if there are any problems with the house?
Don’t worry, we’ll deal with anything that arises! Depending on the nature of the issue, we would either contact you to discuss what to do or address it straight away and update you. We use our common sense and take whatever action we would with our own homes.
What do you do with my data?
Choosing us to look after your pets and homes, means you have placed a great deal of trust in us. You share and allow us to use personal information in order for your pets and homes to receive the care you require. Naturally you want this information to remain private and secure – we have systems and security in place to ensure this.
Here is a link to the ICO’s Guide to the UK GDPR for full information:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/